Chequers Health Group Terms and Conditions

1. THESE TERMS

1.1. Please read these terms carefully. They set out the basis upon which you will be provided care at Chequers Health Centre or other locations identified by Chequers Health Group.

1.2. Chequers Health Group may update these terms from time to time, however changes to these terms will only apply to any new episode of care that you receive, and you will be asked to agree to any new terms before they become effective for you. Note that any new Terms will not apply to any Procedure Package which is partway through when the Terms are changed.

1.3. Note that any new terms will not apply to a procedure which is part-way through when the terms are changed.

1.4. Please ensure you read the terms in relation to our charges carefully. If you want to enquire on our prices, please contact us on 01204 928850 or email us at info@chequershealth.co.uk.

1.5. Please ask us if there is something that you would like explained further before you sign the consent form which you sign on the day of your procedure.

1.6. The contract between you and us for your procedure is the same as the contract that you have with your consultant (which may or may not be written).

2. INFORMATION ABOUT US

2.1. Who we are. We are Chequers Health Group a company registered in England and Wales. Our company registration number is 12653799 and our registered office Chequers Health Centre, Rushlake Drive, Bolton, BL13RL.

2.2. How to contact us. You can contact us by telephoning 01204 928850 or by writing to us

at Info@chequershealth.co.uk or Chequers Health Centre, Rushlake Drive, Bolton, BL13RL

2.3. How we may contact you. If we need to contact you, we will do so by telephone or by

writing to you at the email address or postal address you provided to us. Which ever is your preferred option of contact.

2.4.” Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

 

3. PATIENT TERMS AND CONDITIONS

3.1. Insured Patients – (This section will apply if you are covered by private medical insurance)

3.1.1. You agree to pay for your procedure.

3.1.2. Whilst you will remain responsible for the payment of your procedure, where you have private medical insurance:

1. we will, where possible, process the insurance claim for you with your insurer, provided you have given us and your insurer all the information we and your insurer need to do so. If this information is incomplete or inaccurate, we may not be able to process your claim and you will need to pay for your procedure, as set out below:
2. where we process your insurance claim and your insurer pays us direct, the rate agreed between Chequers Health Group, and your insurer will apply to your care.

iii. if your insurer fails to settle our invoices (or any part of them within 30 days of the date of issue we will assume that the outstanding amount will not be paid by your insurer, and we may invoice you direct or debit the relevant balance from your credit or debit cards.

1. if we invoice you for your procedure or an element of it you agree to pay us the amount invoiced within the time limits set out therein. If you think that we have invoiced you incorrectly, please let us know as soon as possible so we can deal with any mistake or misunderstanding.

3.1.3. It is your responsibility to confirm with your insurer in advance that your care is covered by your insurance policy and Chequers Health Group will not obtain any such confirmation on your behalf.

3.1.4. Please note that some insurers use care guidelines that may not match the professional medical opinion of the Consultants, nursing staff and other medical professionals providing your care. In some cases, this can mean that your insurer may not pay for certain parts of the care you receive, and you will be required to pay for that part of your care. You should note that treatment for complications may in some cases not be covered by insurance and in such cases, you agree to cover the cost.

3.1.5. Please note that your insurance policy may not cover the cost of specialist equipment and may only cover part of such costs. You will be required to pay for any such items not reimbursed by your insurers.

3.1.6. If you pay for your procedure and subsequently seek reimbursement from your insurer, and if no other rate has been expressly agreed in writing between you and us, Standard Rates will apply to your Care.

3.1.7. If no rate has been agreed between us and your insurer in respect of your care, our Standard Rates will apply to your care.

3.2. Self-Pay: Fixed Price: (This section will apply if you are paying for your own Care and your procedure letter states that we have offered you a Fixed Price)

3.2.1. You would have been sent a confirmation email, disclaimer, and fixed price and how you pay. Please ensure you read this letter carefully.

3.2.2. Deposits & payments

A £50 deposit is required at the time of booking your appointment. This deposit is non-refundable unless your appointment is cancelled by our team.

All refunds will be processed back onto the original payment card or bank account.

The remainder of your balance will be required on arrival, prior to your appointment.

Only credit/debit cards are accepted; we are unable to accept cash

3.2.3. What is included in the Fixed Price?

Your disclaimer will confirm the Fixed Price for your Care that you are to receive under your Procedure. Unless your disclaimer says otherwise, your Fixed Price in relation to your Package includes:

1. all Consultants’ fees while you are here
2. your nursing Care, and post discharge (for example, for the removal of stitches and/or changing of dressings)

iii. Minor surgery room charges

1. all tests to determine your fitness for surgery immediately pre-admission
2. all tests, treatments, and dressings you may need during your visit
3. your essential medical or surgical equipment

vii. one clinical follow-up appointment with your consultant if required

viii. all clinically necessary post discharge pathology

1. treatment for any clinical complications
2. medications / prescriptions.

3.2.4. What is not included in the Fixed Price?

The following items are not included in your Fixed Price. If you have not paid for these already, you will be asked to pay for these separately at our Standard Rates (unless otherwise stated in your Procedure Package). The items not included in your Fixed Price are:

1. your initial consultation and any tests carried out at the time of that consultation
2. care not listed in your Procedure as being excluded from your Procedure

iii. care that you receive anywhere else other than where you have booked your Procedure

1. care you receive that is not related to your Procedure, including treatment of complications

3.2.5. What happens if I decide not to go ahead?

1. If you decide not to go ahead with your Procedure, you will need to pay for the Care that you have received up until the point of cancellation. This will be charged at Chequers Health Group’s Standard Rates, but you will not have to pay more than the Fixed Price in relation to items which are included in the Fixed Price. We reserve the right to charge a cancellation fee if you cancel your treatment within 48 hours of a scheduled appointment or admission date.
2. If you have already paid for your Procedure in full within the last 14 days, we will refund your payment, less any amount of your deposit. Please note that we will pay any refund only to the cardholder or person who made the original payment. We do not pay cash refunds.

iii. Note that if your consultant cancels your Procedure because they consider it is not in your best interests for medical reasons, and you have already paid for it, we will refund your payment. Note that you will not be required to pay for any Care included in your Procedure Package that you have received up until the point of such cancellation.

3.2.6. What happens if I suffer complications?

1. While Chequers Health Group and your Consultants will do their best to ensure a satisfactory outcome, no clinical procedure is entirely risk-free, and the results of any procedure cannot be guaranteed with complete certainty. Should you have any concerns regarding your upcoming procedure/treatment, this needs to be discussed with your consultant prior to your appointment.
2. Your Fixed Price includes the cost of treating, with us, any clinical complications identified by your consultant as arising directly out of the treatment you received as part of your Procedure Package, if you have followed the advice of your consultants and any other medical professionals involved in your Care. Where we are unable to treat your clinical complications, you agree that appropriate follow-up care may be provided by your GP or the NHS.

3.3. Self-Pay: Variable (This section will apply if you are paying for your own Care)

3.3.1. If your Care is not paid for by an insurer or other funder (individual, employer, or medico-legal company) you will be charged at Chequers Standard Rates and your Procedure Package (if relevant and in so far as possible) will confirm this. Note that this includes treatment for clinical or other complications, which, if needed, will also be charged to you at Chequers Standard Rates.

3.3.2. Chequers health group will give you an estimate of costs for your procedure/care. Please note that it is not always possible to give an exact estimate for the Care you receive, and the total cost may depend on a few factors, including any other conditions you may have. We will always try to provide an accurate estimate and if the cost of your Care is likely to exceed this estimate we will try to notify you as soon as possible. You are responsible for the payment of all Care you receive with us.

3.3.3. Deposits & payments

A £50 deposit is required at the time of booking your appointment. This deposit is non-refundable unless your appointment is cancelled by our team.

All refunds will be processed back onto the original payment card or bank account.

The remainder of your balance will be required on arrival, prior to your appointment.

Only credit/debit cards are accepted; we are unable to accept cash

3.4. NHS Patients (This section will apply to you if you are an NHS Patient and Chequers Health Group is treating you on behalf of the NHS)

If you are an NHS patient, the costs of your Care and all Consultant fees are paid by the NHS.

3.5. Overseas Patients (This section applies to all Patients who are not ordinarily resident in the UK)

1. If you are not normally a resident in the UK you will be liable to pay charges if you require NHS treatment whilst in the UK, whether related to your care with Chequers Health Group (for example if you require treatment that we do not agree to provide) or not.
2. By signing a procedure consent form and agreeing to these Terms you confirm that you have leave to enter the UK and that you meet all relevant immigration criteria. You also confirm that you have made adequate arrangements to pay for your Care. Chequers Health Group may contact the Home Office or UK Border Agency (as relevant) to the extent necessary to clarify any information regarding your leave to enter or remain in the UK in connection with your care.

3.6. Private Patients (This section applies to all Private Patients)

3.6.1. Consultants

1. whilst you are under the care of the Consultant you have been referred to, who may also involve other Consultants in your care, if appropriate. Chequers staff, including nurses, will provide your care under your consultant’s instructions
2. Consultants involved in your care are independent practitioners and are not employees of Chequers. Accordingly, Chequers will not be liable for any act or omission of a consultant (or the company or partnership that employs or engages the Consultants). The Consultant will be responsible for the care he/she gives you. For Procedures, Chequers may expressly agree to act as collection agent on behalf of the Consultant. This means that if we issue invoices on the Consultant’s behalf and/or collect then pass on the fees due to the Consultant, this is merely for the administrative convenience of all parties. Your Procedure Package will make this clear but if you are unsure, please ask us

3.6.2. Deposits & payments

A £50 deposit is required at the time of booking your appointment. This deposit is non-refundable unless your appointment is cancelled by our team.

All refunds will be processed back onto the original payment card or bank account.

The remainder of your balance will be required on arrival, prior to your appointment.

Only credit/debit cards are accepted; we are unable to accept cash

4. YOUR CONTRACT WITH CHEQUERS HEALTH GROUP

4.1. Your Contract with Chequers Health Group:

1. By signing the consent form you agree to be bound by these Terms. If there is any conflict between these Terms and the Procedure Packages, disclaimer or consent form, these Terms will take precedence. If there is any inconsistency between the Contract and any marketing material, the Contract will take precedence.

4.2. Chequers Standard Rates:

1. Unless the Terms or your Treatment Letter (if applicable) provide otherwise, the Chequers Standard Rates will apply to your Care. If you want to check how much something costs, please ask. You can always check Chequers procedure rates by phoning Chequers Health Group on 01204 928850 or email info@chequershealth.co.uk

4.3. Notices and your contact details: It is important that you keep us updated of any changes in your contact details.

4.4. Your property:

1. While we will take all care to ensure the safety of your belongings, we do not accept any responsibility for the theft or loss of, or damage to, any of your or your visitors’ property.

4.5. Children:

1. Where a person signs a Consent Form as a parent or guardian on behalf of a child under the age of 18 who is under their Care, they agree that they will be bound by these Terms, even if that child breaches, or is not bound by, any part of these Terms. In these circumstances, the references in these Terms to “you” and “your” shall include, as well as the child, the parent or guardian of such child in so far as such references relate to any obligation to pay for any Care provided by Chequers Health Group to that child.

4.6. Changes in Applicable Law:

1. You acknowledge and accept that Applicable Law may change and prevent us from providing certain Care. If we become aware that such a change has occurred and the change influences your Care, Chequers Health Group will contact you to inform you of this and its consequences.

4.7. Assignment:

1. Chequers Health Group may transfer and assign your Contract to any person who acquires all or substantially all the assets of Chequers or to any other member of the Chequers Health Group.

4.8. Third Party Rights:

1. Except for you or Chequers Health Group, no person will have any rights under or in connection with these Terms.

4.9. Law and the Courts:

1. These terms are governed by and shall be construed in accordance with English law and the courts of England shall have non-exclusive jurisdiction.

5. YOUR RIGHTS TO END THE CONTRACT

5.1. If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any service which has not been provided.

1. we have told you about an error in the price or description of the service and you do not wish to proceed
2. you have a legal right to end the contract because of something we have done wrong.

 

6. CANCELLATIONS AND REFUNDS

6.1. You have 14 days after the day you have booked your service to exercise your right to change your mind. You can do this by writing to us at info@chequershealth.co.uk. If you exercise your right to change your mind, you will receive a full refund of the charges minus your deposit. (This is on the notion no treatment has started. Should you have received treatment, the refund will be based on the amount minus any treatment costs)

6.2. Should you need to cancel your appointment, we would require you to provide a minimum of 48 hours’ notice.

6.3. All refunds will be made by the method you used for payment and for the amount paid at the time of order. Refunds will be made within 14 days from the day of the refund request.

6.4. Should we need to cancel your appointment, we can offer a rescheduled appointment or a full refund to be issued.

7. OUR RIGHTS TO END THE CONTRACT

7.1. We may end the contract for the provision of services at any time by writing to you if you breach any of the terms of the contract.

7.2. We may write to you to let you know that we are going to stop providing the service. We will let you know in advance of our stopping the services and will refund any monies that you have paid in advance for service which will not be provided.

8. OUR LIABILITY

8.1. We are not liable to you for any loss of profit, loss of business or revenue, business interruption or loss of business opportunity.

8.2. Nothing in these Terms excludes, restricts, or modifies any guarantee, condition, warranty, right or remedy which the User may have under the Competition and Consumer Act 2010 or any similar legislation and which cannot be excluded, restricted, or modified (non-excludable right).

8.3. To the fullest extent permitted by law, our liability to the User, including liability for a breach of a non-excludable right and liability which is not otherwise excluded under these Terms of Use, is limited, at the Owner’s sole discretion, to the re-performance of the services or the payment of the cost of having the services supplied again.

8.4. Our total liability to you resulting from a service is limited to the total value of that service – meaning the price you paid for the service only. In particular we are not liable for any costs, loss, delay, or inconvenience that is not foreseeable.

8.5. Chequers Health Group does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the service or any hyperlinked website or service, and the Owner shall not be a party to or in any way monitor any transaction between Users and third-party providers of products or services.

9. HOW WE MAY USE YOUR PERSONAL INFORMATION

9.1. We recognise that when you give us personal information (which includes health information) you’re trusting us to take good care of it. Please refer to our Privacy Notice at www.chequershealth.co.uk or more information about how we collect, use, and protect your data in providing the services to you.

9.2. Should you wish to opt out of receiving marketing about Chequers Health Group products and services, please email us at info@chequershealth.co.uk or call us on 01204 928850.

10. OTHER IMPORTANT TERMS

10.1. These terms are governed by English law, and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. We will only conclude this contract in the English language.

10.2. This contract is between you and Chequers Health Group. No other person shall have any rights to enforce any of its terms. Neither party (you nor Chequers Health Group) will need to get the agreement of any other person to end the contract or make any changes to these terms.

10.3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

10.4. If there is delay in enforcing this contract, Chequers Health Group can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

10.5. Users of the service may bring any disputes to Chequers Health Group who will try to

resolve them amicably.

10.6. While a Users’ right to take legal action shall always remain unaffected. in the event of any complaint regarding Service, users are asked to put their complaint in writing to Chequers Health Group at either info@chequershealth.co.uk or at Chequers Health Centre, Rushlake Drive, Bolton, BL13RL. On receipt of the complaint, Chequers Health Group will send an acknowledgement in writing within 2 business days. We will then aim to resolve the complaint within 20 business days.

11. Definitions
12. “Applicable Law” means all laws, regulations, guidelines, and professional obligations applicable to the provision of Care or the performance of services for you, including the requirements as regards treatment, procurement, research, and storage of reproductive material
13. “Care” means care, treatment, diagnosis, services provided by us

iii. “Consultants” means all consultants, surgeons, anaesthetists, and GPs involved in your Care

1. “Contract” means these Terms, along with the Consent Form and, if applicable, your Procedure Package; “Fixed Price” means how much you will pay for your Procedure Package, as set out in your disclaimer
2. “Private Patients” means all patients that are not NHS patients and includes patients who are covered by medical insurance and patients who are paying for their own procedure, whether by way of a Procedure Package or otherwise
3. “Chequers Health Group”, “Chequers Health Centre”, “we” or “us” means Chequers Health Group where the location in which you receive your Care is operated by Chequers Health Group

vii. “Terms” means these terms and conditions

viii. “Disclaimer” means the letter that we send to you (if applicable) regarding your Procedure or Care

1. “Procedure” or “Procedure Package”, means the procedures that will be carried out by Chequers Health Group as set out in your disclaimer and for which you have agreed to pay a Fixed Price.